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span{font-size:12px}.crm-notification-item{position:relative;width:100%;min-height:94px;display:grid;grid-template-columns:42px 1fr;gap:11px;padding:12px;border:1px solid rgba(255,255,255,.075);border-radius:17px;color:inherit;background:linear-gradient(135deg,#ffffff0e,#ffffff05);cursor:pointer;text-align:left;box-shadow:inset 0 1px #ffffff0e;transition:transform .18s ease,border-color .18s ease,background .18s ease,box-shadow .18s ease}.crm-notification-item+.crm-notification-item{margin-top:8px}.crm-notification-item:hover{transform:translateY(-1px);border-color:#ffffff38;background:radial-gradient(circle at 12% 18%,rgba(255,255,255,.12),transparent 34%),linear-gradient(135deg,#ffffff13,#ffffff07);box-shadow:0 16px 30px #0000002e,inset 0 1px #ffffff14}.crm-notification-item--unread{border-color:#ffffff38;background:radial-gradient(circle at 10% 12%,rgba(255,255,255,.16),transparent 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infinite}.crm-notifications-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 16px 13px;border-top:1px solid rgba(255,255,255,.07);color:#ffffff6b;font-size:11px;font-weight:800}.crm-notifications-foot span:first-child{color:var(--accent)}@keyframes crmNotificationPulse{0%,to{opacity:.72;transform:scale(.88)}50%{opacity:1;transform:scale(1.14)}}.crm-user-trigger{height:34px;max-width:210px;border:1px solid rgba(245,158,11,.24);border-radius:999px;padding:3px 10px 3px 3px;display:inline-flex;align-items:center;gap:8px;color:#fff;background:radial-gradient(circle at 15% 25%,rgba(245,158,11,.2),transparent 35%),linear-gradient(135deg,#ffffff14,#ffffff06);cursor:pointer;box-shadow:inset 0 1px #ffffff1a;transition:transform .18s ease,border-color .18s ease,background .18s ease,box-shadow .18s ease}.crm-user-trigger:hover{transform:translateY(-1px);border-color:#f59e0b8c;background:radial-gradient(circle at 15% 25%,rgba(245,158,11,.3),transparent 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rgba(251,191,36,calc(var(--tickets-shift-heat) * .26));filter:saturate(calc(1 + var(--tickets-shift-heat) * .38)) brightness(calc(1 + var(--tickets-shift-heat) * .16));transition:--tickets-shift-heat 1.85s cubic-bezier(.22,.85,.18,1),filter 1.85s cubic-bezier(.22,.85,.18,1),box-shadow 1.85s cubic-bezier(.22,.85,.18,1),transform 1.85s cubic-bezier(.22,.85,.18,1);pointer-events:none}.tickets-hero-orbit--shift-igniting,.tickets-hero-orbit--shift-live{--tickets-shift-heat: 1}.tickets-hero-orbit--shift-igniting:before{animation:ticketsShiftIgniteHalo 2.2s cubic-bezier(.18,.88,.24,1) both}.tickets-hero-orbit--shift-igniting:after{animation:ticketsShiftIgnitePlanet 2.2s cubic-bezier(.18,.88,.24,1) both}.tickets-hero-orbit--shift-live:before{animation:ticketsShiftHalo 3.4s ease-in-out infinite}.tickets-hero-orbit--shift-live:after{animation:ticketsShiftPlanetBreath 3.4s ease-in-out infinite}.tickets-hero-orbit--shift-dimming{--tickets-shift-heat: 0}.tickets-hero-orbit--shift-dimming:before{animation:ticketsShiftDimHalo 1.9s ease both}.tickets-hero-orbit--shift-dimming:after{animation:ticketsShiftDimPlanet 1.9s ease both}.tickets-orbit-card{position:absolute;z-index:4;display:flex;flex-direction:column;align-items:flex-start;min-width:132px;padding:16px;border:1px solid var(--border-color);border-radius:20px;background:linear-gradient(135deg,#15151a,#08080b);left:50%;top:50%;will-change:transform;opacity:1;filter:none;transform-style:preserve-3d;backface-visibility:hidden;box-shadow:0 16px 38px #0000005c}.tickets-orbit-card:first-child{animation:ticketsOrbitAround 16s linear infinite}.tickets-orbit-card:last-child{animation:ticketsOrbitAround 16s linear infinite;animation-delay:-8s}.tickets-orbit-card .anticon{color:var(--accent);font-size:18px}.tickets-orbit-card span{margin-top:10px;color:var(--text-primary);font-size:32px;font-weight:800;line-height:1}.tickets-orbit-card small{margin-top:4px;color:var(--text-muted);font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase}.tickets-orbit-card--hot .anticon,.tickets-orbit-card--hot span{color:var(--danger)}.tickets-orbit-card--waiting .anticon,.tickets-orbit-card--waiting span{color:#fbbf24}.tickets-orbit-card--waiting{border-color:#fbbf242e;box-shadow:0 16px 38px #0000005c,0 0 24px #fbbf2414}@keyframes ticketsOrbitAround{0%{z-index:4;transform:translate(-50%,-50%) rotateY(90deg) translateZ(136px) rotateY(-90deg) scale(.96)}24.999%{z-index:4;transform:translate(-50%,-50%) rotateY(0) translateZ(136px) rotateY(0) scale(1)}25%{z-index:4;transform:translate(-50%,-50%) rotateY(0) translateZ(136px) rotateY(0) scale(1)}49.999%{z-index:4;transform:translate(-50%,-50%) rotateY(-90deg) translateZ(136px) rotateY(90deg) scale(.96)}50%{z-index:2;transform:translate(-50%,-50%) rotateY(-90deg) translateZ(136px) rotateY(90deg) scale(.96)}74.999%{z-index:2;transform:translate(-50%,-50%) rotateY(-180deg) translateZ(136px) rotateY(180deg) scale(.86)}75%{z-index:2;transform:translate(-50%,-50%) rotateY(-180deg) translateZ(136px) rotateY(180deg) scale(.86)}99.999%{z-index:2;transform:translate(-50%,-50%) rotateY(-270deg) translateZ(136px) rotateY(270deg) scale(.96)}to{z-index:4;transform:translate(-50%,-50%) rotateY(-270deg) translateZ(136px) rotateY(270deg) scale(.96)}}@keyframes ticketsShiftIgnitePlanet{0%{transform:scale(.985)}38%{transform:scale(1.025)}66%{transform:scale(.995)}to{transform:scale(1)}}@keyframes ticketsShiftPlanetBreath{0%,to{transform:scale(1)}50%{transform:scale(1.025)}}@keyframes ticketsShiftDimPlanet{0%{transform:scale(1.018)}to{transform:scale(1)}}@keyframes ticketsShiftIgniteHalo{0%{opacity:0;transform:scale(.72)}42%{opacity:.36;transform:scale(.96)}72%{opacity:.82;transform:scale(1.05)}to{opacity:.74;transform:scale(1.01)}}@keyframes ticketsShiftHalo{0%,to{opacity:.52;transform:scale(.98)}50%{opacity:.82;transform:scale(1.045)}}@keyframes ticketsShiftDimHalo{0%{opacity:.7;transform:scale(1.02)}to{opacity:0;transform:scale(.82)}}.tickets-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.tickets-queue-panel{position:relative;display:flex;flex-direction:column;gap:10px;overflow:hidden;padding:12px;border:1px solid var(--border-color);border-radius:28px;background:radial-gradient(circle at 5% 8%,var(--fill-3),transparent 32%),radial-gradient(circle at 92% 18%,var(--fill-2),transparent 36%),var(--bg-card);box-shadow:inset 0 1px 0 var(--fill-1),0 18px 50px #0000002e}.tickets-queue-panel:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;opacity:.55;pointer-events:none;background-image:linear-gradient(var(--grid-line) 1px,transparent 1px),linear-gradient(90deg,var(--grid-line) 1px,transparent 1px);background-size:42px 42px;-webkit-mask-image:linear-gradient(90deg,#000,transparent 82%);mask-image:linear-gradient(90deg,#000,transparent 82%)}.tickets-queue-panel>*{position:relative;z-index:1}.tickets-queue-panel .tickets-kpi-grid{gap:10px}.tickets-kpi-card{overflow:hidden;border:1px solid var(--border-color)!important;border-radius:20px!important;background:linear-gradient(135deg,var(--fill-2),var(--fill-1)),var(--bg-card)!important}.tickets-queue-panel .tickets-kpi-card{border-color:var(--border-color)!important;background:linear-gradient(135deg,var(--fill-2),var(--fill-1)),var(--bg-elevated)!important;box-shadow:inset 0 1px 0 var(--fill-1),0 6px 18px #0000001a}.tickets-queue-panel .tickets-kpi-card--accent{border-color:var(--accent-border)!important;background:radial-gradient(circle at 8% 0%,var(--fill-3),transparent 50%),linear-gradient(135deg,var(--fill-2),var(--fill-1)),var(--bg-elevated)!important}.tickets-queue-panel .tickets-kpi-card--danger{border-color:var(--danger-border)!important;background:radial-gradient(circle at 10% 0%,var(--danger-bg),transparent 50%),linear-gradient(135deg,var(--fill-2),var(--fill-1)),var(--bg-elevated)!important}.tickets-kpi-card .ant-card-body{display:flex;align-items:center;gap:14px;padding:16px!important}.tickets-kpi-icon{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;width:44px;height:44px;border:1px solid var(--border-color);border-radius:16px;background:var(--fill-2);color:var(--text-secondary);font-size:18px}.tickets-kpi-card strong{display:block;color:var(--text-primary);font-size:28px;font-weight:800;line-height:1}.tickets-kpi-card span:last-child{display:block;margin-top:5px;color:var(--text-muted);font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.tickets-kpi-card--accent{border-color:var(--accent-border)!important}.tickets-kpi-card--accent .tickets-kpi-icon,.tickets-kpi-card--accent strong{color:var(--accent)}.tickets-kpi-card--danger{border-color:var(--danger-border)!important}.tickets-kpi-card--danger .tickets-kpi-icon,.tickets-kpi-card--danger strong{color:var(--danger)}.tickets-hero{position:relative;display:grid;grid-template-columns:minmax(320px,1.05fr) minmax(380px,.95fr);align-items:center;gap:0;overflow:hidden;min-height:214px;padding:0;border:1px solid rgba(255,255,255,.08);border-radius:28px;color:#f3f4f7;background:linear-gradient(90deg,#fff3,#0a0c129e 48%,#222c5680),repeating-linear-gradient(90deg,rgba(255,255,255,.034) 0 1px,transparent 1px 72px),linear-gradient(145deg,#12161ffa,#0a0c10fa);box-shadow:0 28px 80px #00000057,inset 0 1px #ffffff14;font-feature-settings:"ss01","tnum" 1}.tickets-hero:after{display:none}.tickets-hero:before{display:none}.tickets-hero-copy{position:relative;z-index:1;display:flex;flex-direction:column;justify-content:center;gap:0;padding:24px 32px 24px 36px;border-right:1px solid rgba(255,255,255,.06)}.tickets-hero-kicker{display:inline-flex;align-items:center;gap:8px;margin:0 0 12px;color:#f4f6ff9e;font-family:Inter,system-ui,sans-serif;font-size:12px;font-weight:600;letter-spacing:.06em;text-transform:lowercase;font-feature-settings:"case","ss01"}.tickets-hero-kicker em{font-style:normal;color:#f3f4f7d1;font-weight:700;text-transform:none}.tickets-hero-kicker i{font-style:normal;color:#f3f4f761}.tickets-hero-copy h2.ant-typography{margin:0!important;font-family:Sora,Inter,system-ui,sans-serif;font-size:28px!important;font-weight:800!important;line-height:1.15!important;letter-spacing:-.01em!important;color:var(--text-primary, #f8f8fa)!important}.tickets-hero-copy .ant-typography{max-width:520px;color:var(--text-secondary, rgba(244,246,255,.66));font-size:14px;line-height:1.5;margin:6px 0 0!important}.tickets-hero-actions .ant-btn{border-color:#ffffff29!important;background:#ffffff0a!important;color:#f4f6ff!important}.tickets-hero-actions .ant-btn:hover{border-color:#ffffff52!important;background:#ffffff1a!important}.tickets-hero-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}.tickets-hero-board{position:relative;z-index:1;display:flex;flex-direction:column;justify-content:space-between;gap:16px;padding:22px 32px 22px 28px;margin:0}.tickets-hero-board__lead{display:flex;flex-direction:column;align-items:flex-end;gap:2px;padding-bottom:14px;border-bottom:1px solid rgba(255,255,255,.08);text-align:right}.tickets-hero-board__lead-label{font-family:Inter,system-ui,sans-serif;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#f3f4f77a}.tickets-hero-board__lead-value{font-family:Sora,Inter,system-ui,sans-serif;font-size:clamp(48px,5.4vw,72px);font-weight:800;line-height:.94;letter-spacing:-.045em;color:#f8f8fa;font-variant-numeric:tabular-nums}.tickets-hero-board__lead-meta{margin-top:2px;color:#f3f4f76b;font-size:12.5px;font-weight:500}.tickets-hero-board__list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:0}.tickets-hero-board__row{display:flex;align-items:baseline;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid rgba(255,255,255,.05)}.tickets-hero-board__row:last-child{border-bottom:none}.tickets-hero-board__row-label{font-family:Inter,system-ui,sans-serif;font-size:12.5px;font-weight:600;letter-spacing:.02em;color:#f3f4f7bd}.tickets-hero-board__row-value{font-family:Sora,Inter,system-ui,sans-serif;font-size:18px;font-weight:800;letter-spacing:-.02em;color:#f8f8fa;font-variant-numeric:tabular-nums;line-height:1}.tickets-hero-board__row--danger .tickets-hero-board__row-label,.tickets-hero-board__row--danger .tickets-hero-board__row-value{color:#ff7a8d}.tickets-hero-board__row--muted .tickets-hero-board__row-label,.tickets-hero-board__row--muted .tickets-hero-board__row-value{color:#f3f4f773}@media (max-width: 1100px){.tickets-hero{grid-template-columns:1fr}.tickets-hero-copy{border-right:none;border-bottom:1px solid rgba(255,255,255,.07);padding:28px 28px 24px 32px}.tickets-hero-board{padding:24px 28px 28px}}@media (max-width: 640px){.tickets-hero-board__lead-value{font-size:56px}}html[data-theme=light] .tickets-cockpit{padding:20px!important;border-radius:22px!important;background:radial-gradient(circle at 18% 24%,rgba(0,0,0,.05),transparent 32%),radial-gradient(circle at 86% 12%,rgba(0,0,0,.045),transparent 34%),linear-gradient(170deg,#e9ebf0,#dfe2e9)!important;border:1px solid rgba(0,0,0,.05)}html[data-theme=light] .tickets-cockpit:before{opacity:.12!important;background-image:linear-gradient(rgba(0,0,0,.04) 1px,transparent 1px),linear-gradient(90deg,rgba(0,0,0,.04) 1px,transparent 1px)!important}html[data-theme=light] .tickets-hero{color:#0e0f12!important;border-color:#00000014!important;background:linear-gradient(90deg,#0003,#f5f5f79e 48%,#222c5680),repeating-linear-gradient(90deg,rgba(0,0,0,.034) 0 1px,transparent 1px 72px),linear-gradient(145deg,#f5f5f7fa,#f5f5f7fa)!important;box-shadow:0 28px 80px #0000002e,inset 0 1px #fffc!important}html[data-theme=light] .tickets-hero-copy{border-right-color:#00000014!important}html[data-theme=light] .tickets-hero-kicker{color:#0000007a!important}html[data-theme=light] .tickets-hero-kicker em{color:#000000b8!important}html[data-theme=light] .tickets-hero-kicker i{color:#0000004d!important}html[data-theme=light] .tickets-hero-copy h2.ant-typography{color:#111111c7!important;background:none!important;-webkit-text-fill-color:rgba(17,17,17,.78)!important}html[data-theme=light] .tickets-hero-copy .ant-typography{color:#111111b8!important}html[data-theme=light] .tickets-hero-actions .ant-btn{border-color:#00000024!important;background:#fff!important;color:#111!important;box-shadow:0 1px 2px #0000000a!important}html[data-theme=light] .tickets-hero-actions .ant-btn:hover{border-color:#00000042!important;background:#f7f7f9!important}html[data-theme=light] .tickets-hero-board__lead{border-bottom-color:#0000001a!important}html[data-theme=light] .tickets-hero-board__lead-label,html[data-theme=light] .tickets-hero-board__row-label{color:#0000008c!important}html[data-theme=light] .tickets-hero-board__lead-value,html[data-theme=light] .tickets-hero-board__row-value{color:#0a0b0e!important}html[data-theme=light] .tickets-hero-board__lead-meta{color:#00000073!important}html[data-theme=light] .tickets-hero-board__row{border-bottom-color:#0000000f!important}html[data-theme=light] .tickets-hero-board__row--danger .tickets-hero-board__row-label,html[data-theme=light] .tickets-hero-board__row--danger .tickets-hero-board__row-value{color:#d23a4a!important}html[data-theme=light] .tickets-hero-board__row--muted .tickets-hero-board__row-label,html[data-theme=light] .tickets-hero-board__row--muted .tickets-hero-board__row-value{color:#0006!important}@media (max-width: 1100px){html[data-theme=light] .tickets-hero-copy{border-bottom-color:#00000014!important}}.tickets-filter-card,.tickets-table-card{border-radius:24px!important;background:linear-gradient(180deg,#ffffff0b,#ffffff05)!important}.tickets-table-card{position:relative;overflow:hidden;border-color:#ffffff14!important;background:radial-gradient(circle at 5% 0%,rgba(255,255,255,.1),transparent 30%),radial-gradient(circle at 94% 0%,rgba(255,255,255,.12),transparent 34%),linear-gradient(145deg,#111827bd,#08080be0)!important;box-shadow:inset 0 1px #ffffff0e,0 24px 80px #0000003b}.tickets-table-card:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;opacity:.16;pointer-events:none;background-image:linear-gradient(rgba(255,255,255,.055) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.045) 1px,transparent 1px);background-size:44px 44px;-webkit-mask-image:linear-gradient(90deg,#000,transparent 82%);mask-image:linear-gradient(90deg,#000,transparent 82%)}.tickets-filter-card{position:relative;overflow:hidden;border-color:#ffffff29!important;background:radial-gradient(circle at 6% 0%,rgba(255,255,255,.16),transparent 34%),radial-gradient(circle at 86% 10%,rgba(255,255,255,.15),transparent 36%),linear-gradient(145deg,#ffffff0e,#ffffff05)!important;box-shadow:inset 0 1px #ffffff0f,0 22px 70px #0000003d}.tickets-queue-panel .tickets-filter-card{border-radius:22px!important;border-color:#ffffff14!important;background:linear-gradient(135deg,#080d196b,#08080b3d)!important;box-shadow:inset 0 1px #ffffff0b}.tickets-queue-panel .tickets-filter-card:after{content:"";position:absolute;top:-10px;left:22px;right:22px;height:1px;background:linear-gradient(90deg,transparent,rgba(255,255,255,.3),rgba(255,255,255,.22),transparent);pointer-events:none}.tickets-filter-card:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;opacity:.22;pointer-events:none;background-image:linear-gradient(rgba(255,255,255,.06) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);background-size:42px 42px;-webkit-mask-image:linear-gradient(90deg,#000,transparent 76%);mask-image:linear-gradient(90deg,#000,transparent 76%)}.tickets-filter-card .ant-card-body,.tickets-table-card .ant-card-body{padding:20px!important}.tickets-table-card .ant-card-body{position:relative;z-index:1}.tickets-filter-card .ant-card-body{position:relative;z-index:1;padding:18px!important}.tickets-filter-head,.tickets-table-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px}.tickets-filter-head{align-items:center;margin-bottom:0;padding:2px 2px 0}.tickets-filter-head h4.ant-typography,.tickets-table-head h4.ant-typography{margin:4px 0 0!important}.tickets-table-head{align-items:center;padding:2px 2px 0}.tickets-table-head--focused{margin-bottom:4px}.tickets-table-head .ant-typography-secondary{display:block;margin-top:4px;max-width:640px;color:var(--text-muted)!important;font-size:13px}.tickets-table-live-strip{display:flex;align-items:center;flex-wrap:wrap;justify-content:flex-end;gap:8px;max-width:520px}.tickets-table-live-strip span{display:inline-flex;align-items:baseline;gap:6px;min-height:38px;padding:8px 11px;border:1px solid rgba(255,255,255,.08);border-radius:999px;background:#08080b42;color:var(--text-muted);font-size:11px;font-weight:800;letter-spacing:.03em;text-transform:uppercase}.tickets-table-live-strip strong{color:var(--text-primary);font-size:18px;line-height:1}.tickets-table-live-strip--danger{border-color:#fb71853d!important;color:var(--danger)!important;background:#fb718514!important}.tickets-table-live-strip--danger strong{color:var(--danger)}.tickets-table-summary{display:grid;grid-template-columns:repeat(3,minmax(96px,1fr));gap:9px;min-width:430px}.tickets-table-summary-pill{display:grid;grid-template-columns:auto 1fr;gap:1px 8px;align-items:center;min-height:54px;padding:10px 12px;border:1px solid rgba(255,255,255,.08);border-radius:16px;background:linear-gradient(135deg,#ffffff0e,#ffffff05);box-shadow:inset 0 1px #ffffff0a}.tickets-table-summary-pill .anticon{grid-row:1 / span 2;display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border:1px solid rgba(255,255,255,.08);border-radius:10px;color:var(--text-muted);background:#08080b4d}.tickets-table-summary-pill span{color:var(--text-primary);font-size:20px;font-weight:850;line-height:1}.tickets-table-summary-pill small{color:var(--text-muted);font-size:10px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.tickets-table-summary-pill--accent{border-color:#fff3}.tickets-table-summary-pill--accent .anticon,.tickets-table-summary-pill--accent span{color:var(--accent)}.tickets-table-summary-pill--danger{border-color:#fb718538}.tickets-table-summary-pill--danger .anticon,.tickets-table-summary-pill--danger span{color:var(--danger)}.tickets-queue-tabs{margin:16px 0 2px;padding:0 2px}.tickets-queue-tabs--inline{margin:0;padding:0;flex-shrink:0;align-self:flex-start}.tickets-queue-tabs .ant-segmented{padding:4px;border:1px solid rgba(255,255,255,.08);border-radius:14px;background:#08080b57;box-shadow:inset 0 1px #ffffff08;color:var(--text-muted)}.tickets-queue-tabs .ant-segmented-item{border-radius:10px;color:var(--text-muted);transition:color .16s ease,background .16s ease}.tickets-queue-tabs .ant-segmented-item:hover:not(.ant-segmented-item-selected){color:var(--text-primary);background:#ffffff0a}.tickets-queue-tabs .ant-segmented-item-label{min-height:0;padding:6px 16px;line-height:20px}.tickets-queue-tabs .ant-segmented-thumb,.tickets-queue-tabs .ant-segmented-item-selected{border-radius:10px;color:var(--accent-text);background:linear-gradient(135deg,var(--accent),var(--accent))!important;box-shadow:0 6px 16px #0000002e,inset 0 1px #ffffff2e}.tickets-queue-tab{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;font-weight:750;letter-spacing:.01em}.tickets-queue-tab__count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:18px;padding:0 6px;border-radius:999px;background:#ffffff14;color:var(--text-muted);font-size:11px;font-weight:800;line-height:1;transition:background .16s ease,color .16s ease}.tickets-queue-tabs .ant-segmented-item-selected .tickets-queue-tab__count{background:#00000047;color:var(--accent)}.tickets-worklist{display:grid;gap:8px;margin-top:16px}.tickets-worklist-labels,.tickets-worklist-row{display:grid;grid-template-columns:minmax(400px,1fr) 274px 190px 145px 116px;align-items:center;gap:14px}.tickets-worklist-labels{padding:0 12px 0 16px;color:var(--text-muted);font-size:10px;font-weight:850;letter-spacing:.08em;text-transform:uppercase}.tickets-worklist-labels span{min-width:0;padding-left:12px}.tickets-worklist-labels span:first-child{padding-left:0}.tickets-worklist-labels span:not(:first-child){border-left:1px solid rgba(255,255,255,.13)}.tickets-worklist-row{position:relative;isolation:isolate;min-height:62px;padding:11px 14px 11px 18px;overflow:hidden;border:1px solid rgba(255,255,255,.07);border-radius:14px;background:#ffffff05;cursor:pointer;transition:background .16s ease,border-color .16s ease}.tickets-worklist-row:hover{border-color:#ffffff57;background:#ffffff0b}.tickets-worklist-row--new{border-color:#fff3;background:#ffffff0d}.tickets-worklist-row--new:hover{border-color:#ffffff5c;background:#ffffff14}.tickets-worklist-row--closed{opacity:.66}.tickets-worklist-accent{position:absolute;left:0;top:12px;bottom:12px;width:3px;border-radius:0 999px 999px 0;background:#ffffff29}.tickets-worklist-row--critical .tickets-worklist-accent{background:var(--danger);box-shadow:0 0 18px #fb718566}.tickets-worklist-row--high .tickets-worklist-accent{background:var(--accent);box-shadow:0 0 18px #ffffff47}.tickets-worklist-row--new .tickets-worklist-accent{background:var(--accent);box-shadow:0 0 18px #ffffff61}.tickets-worklist-main,.tickets-worklist-status,.tickets-worklist-owner,.tickets-worklist-time,.tickets-worklist-row>.tickets-row-action{min-width:0}.tickets-worklist-status,.tickets-worklist-owner,.tickets-worklist-time,.tickets-worklist-row>.tickets-row-action{position:relative}.tickets-worklist-titleline{display:flex;align-items:center;gap:7px;min-width:0}.tickets-worklist-title{display:block;min-width:0;color:var(--text-primary)!important;font-size:14px;font-weight:800;letter-spacing:-.015em;white-space:nowrap}.tickets-worklist-clubline{display:flex;align-items:center;gap:7px;min-width:0;margin-top:5px;overflow:hidden;color:var(--text-muted);white-space:nowrap}.tickets-worklist-clubline span{flex:0 0 auto;color:var(--accent);font-size:9px;font-weight:900;letter-spacing:.08em;text-transform:uppercase}.tickets-worklist-clubline strong{min-width:0;overflow:hidden;color:var(--text-secondary);font-size:11px;font-weight:800;text-overflow:ellipsis}.tickets-worklist-clubline em{flex:0 1 auto;min-width:0;overflow:hidden;color:var(--text-muted);font-size:11px;font-style:normal;font-weight:700;text-overflow:ellipsis}.tickets-worklist-clubline em:before{content:"•";margin-right:7px;color:#ffffff38}.tickets-worklist-status{display:flex;align-items:center;gap:8px;min-width:0}.tickets-worklist-status .ant-tag{display:inline-flex;align-items:center;max-width:148px;height:27px;margin:0;padding:0 11px;overflow:hidden;border-radius:999px;font-size:12px;font-weight:750;text-overflow:ellipsis;white-space:nowrap}.tickets-worklist-sla{display:inline-flex;align-items:center;gap:5px;min-width:0;color:var(--text-muted);font-size:11.5px;font-weight:650;white-space:nowrap}.tickets-worklist-sla .anticon{font-size:12px;opacity:.85}.tickets-worklist-sla.tickets-sla--danger,.tickets-worklist-sla.tickets-sla--hot{color:var(--danger)}.tickets-worklist-sla.tickets-sla--warm{color:#f5b85a}.tickets-worklist-sla.tickets-sla--done{color:#34d399}.tickets-worklist-sla span{overflow:hidden;text-overflow:ellipsis}.tickets-worklist-owner{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:9px}.tickets-worklist-avatar{display:inline-flex!important;align-items:center!important;justify-content:center!important;width:32px!important;height:32px!important;min-width:32px!important;line-height:32px!important;border:1px solid transparent;color:var(--accent-text)!important;font-size:12px!important;font-weight:800!important;letter-spacing:.02em;background:linear-gradient(135deg,var(--accent),var(--accent))!important;box-shadow:0 4px 12px #0000002e}.tickets-worklist-avatar .anticon{display:inline-flex!important;align-items:center!important;justify-content:center!important;width:100%;height:100%;margin:0!important;font-size:14px!important;line-height:1!important}.tickets-worklist-avatar .ant-avatar-string{position:static!important;transform:none!important;line-height:1!important}.tickets-worklist-owner--empty .tickets-worklist-avatar{color:var(--text-muted)!important;border:1px dashed rgba(255,255,255,.2);background:#ffffff08!important;box-shadow:none}.tickets-worklist-owner-name{display:block;max-width:132px;color:var(--text-primary)!important;font-size:12px;font-weight:800;line-height:1.15}.tickets-worklist-owner span,.tickets-worklist-time span{display:block;margin-top:2px;color:var(--text-muted);font-size:10px;font-weight:750;white-space:nowrap}.tickets-worklist-time{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;color:var(--text-muted)}.tickets-worklist-time strong{display:block;overflow:hidden;color:var(--text-primary);font-size:12px;font-weight:850;line-height:1.15;text-overflow:ellipsis;white-space:nowrap}.tickets-worklist-statebox{display:grid;place-items:center;min-height:140px;margin-top:16px;border:1px solid rgba(255,255,255,.075);border-radius:18px;background:#ffffff06;color:var(--text-muted);font-size:13px;font-weight:800}.tickets-worklist-pagination{display:flex;justify-content:flex-end;margin-top:18px}.tickets-worklist-pagination .ant-pagination{display:inline-flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid rgba(255,255,255,.075);border-radius:18px;background:linear-gradient(135deg,#ffffff0b,#ffffff05),#080a0fdb;color:var(--text-secondary);box-shadow:inset 0 1px #ffffff0b,0 14px 34px #00000038}.tickets-worklist-pagination .ant-pagination-total-text{height:32px;margin-inline-end:4px;padding:0 10px;border-right:1px solid rgba(255,255,255,.08);color:var(--text-muted);font-size:12px;font-weight:800;line-height:32px}.tickets-worklist-pagination .ant-pagination-item,.tickets-worklist-pagination .ant-pagination-prev,.tickets-worklist-pagination .ant-pagination-next{min-width:32px;height:32px;margin:0!important;border-radius:11px;line-height:30px}.tickets-worklist-pagination .ant-pagination-item{border:1px solid transparent;background:transparent}.tickets-worklist-pagination .ant-pagination-item a,.tickets-worklist-pagination .ant-pagination-prev .ant-pagination-item-link,.tickets-worklist-pagination .ant-pagination-next .ant-pagination-item-link{display:inline-flex;align-items:center;justify-content:center;width:100%;height:100%;border:0!important;border-radius:11px;background:transparent!important;color:var(--text-muted)!important;font-size:12px;font-weight:850;transition:color .16s ease,background .16s ease,box-shadow .16s ease,transform .16s ease}.tickets-worklist-pagination .ant-pagination-item:hover a,.tickets-worklist-pagination .ant-pagination-prev:hover .ant-pagination-item-link,.tickets-worklist-pagination .ant-pagination-next:hover .ant-pagination-item-link{background:#ffffff0e!important;color:var(--text-primary)!important;transform:translateY(-1px)}.tickets-worklist-pagination .ant-pagination-item-active{border-color:#ffffff6b!important;background:radial-gradient(circle at 50% 0%,rgba(255,255,255,.22),transparent 66%),#ffffff14!important;box-shadow:0 0 0 1px #ffffff1a,0 8px 20px #ffffff1a}.tickets-worklist-pagination .ant-pagination-item-active a{color:var(--accent)!important}.tickets-worklist-pagination .ant-pagination-disabled .ant-pagination-item-link{color:#ffffff29!important;cursor:not-allowed}.tickets-worklist-pagination .ant-pagination-options{margin-inline-start:8px!important;padding-left:10px;border-left:1px solid rgba(255,255,255,.08)}.tickets-worklist-pagination .ant-select-selector{height:32px!important;border:1px solid rgba(255,255,255,.09)!important;border-radius:11px!important;background:linear-gradient(135deg,#fff1,#ffffff06)!important;box-shadow:inset 0 1px #ffffff0b!important}.tickets-worklist-pagination .ant-select-selection-item{color:var(--text-primary)!important;font-size:12px;font-weight:850;line-height:30px!important}.tickets-worklist-pagination .ant-select-arrow{color:var(--text-muted)!important}.tickets-table-guide{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin:-2px 0 14px}.tickets-table-guide span{display:inline-flex;align-items:center;gap:7px;padding:6px 9px;border:1px solid rgba(255,255,255,.07);border-radius:999px;background:#08080b3d;color:var(--text-muted);font-size:11px;font-weight:700}.tickets-table-guide i{width:7px;height:7px;border-radius:50%;background:#ffffff38}.tickets-table-guide-dot--danger{background:var(--danger)!important;box-shadow:0 0 12px #fb71856b}.tickets-table-guide-dot--accent{background:var(--accent)!important;box-shadow:0 0 12px #ffffff6b}.tickets-filter-head .ant-typography-secondary{display:block;margin-top:4px;max-width:640px;color:var(--text-muted)!important;font-size:13px}.tickets-filter-toggle,.tickets-filter-reset{border-color:#ffffff1a!important;background:#08080b57!important;box-shadow:inset 0 1px #ffffff0f}.tickets-filter-toggle{min-width:148px;font-weight:800}.tickets-filter-toggle[aria-expanded=true]{border-color:var(--accent-border)!important;color:var(--accent)!important;background:var(--accent-bg)!important}.tickets-filter-collapsible{display:grid;grid-template-rows:0fr;margin-top:0;opacity:0;pointer-events:none;transform:translateY(-10px);transition:grid-template-rows .42s cubic-bezier(.22,1,.36,1),margin-top .42s cubic-bezier(.22,1,.36,1),opacity .24s ease,transform .32s ease}.tickets-filter-card--expanded .tickets-filter-collapsible{grid-template-rows:1fr;margin-top:16px;opacity:1;pointer-events:auto;transform:translateY(0)}.tickets-filter-collapsible-inner{overflow:hidden;min-height:0}.tickets-section-kicker{color:var(--accent)!important;font-size:11px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.tickets-status-rail{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:14px;padding:8px;border:1px solid rgba(255,255,255,.08);border-radius:22px;background:#02061738;box-shadow:inset 0 1px #ffffff0b}.tickets-status-chip{position:relative;display:flex;flex-direction:column;gap:2px;min-height:58px;padding:11px 14px 11px 34px;border:1px solid rgba(255,255,255,.08);border-radius:15px;background:linear-gradient(135deg,#ffffff0e,#ffffff05);color:var(--text-secondary);text-align:left;cursor:pointer;transition:border-color .18s ease,background-color .18s ease,transform .18s ease,box-shadow .18s ease}.tickets-status-chip i{position:absolute;top:17px;left:14px;width:8px;height:8px;border-radius:50%;background:#ffffff38;box-shadow:0 0 0 4px #ffffff09}.tickets-status-chip--signal i{background:var(--accent);box-shadow:0 0 0 4px #ffffff21,0 0 18px #ffffff6b;animation:ticketsStatusSignal 1.9s ease-in-out infinite}.tickets-status-chip--waiting.tickets-status-chip--signal i{background:#fbbf24;box-shadow:0 0 0 4px #fbbf2424,0 0 18px #fbbf2473}.tickets-status-chip--new.tickets-status-chip--signal{border-color:#ffffff2e}.tickets-status-chip--waiting.tickets-status-chip--signal{border-color:#fbbf2433}@keyframes ticketsStatusSignal{0%,to{transform:scale(1);opacity:.86}50%{transform:scale(1.22);opacity:1}}.tickets-status-chip:hover{border-color:var(--border-color-hi);background:#ffffff0f;transform:translateY(-1px)}.tickets-status-chip span{color:var(--text-primary);font-size:13px;font-weight:700}.tickets-status-chip small{color:var(--text-muted);font-size:11px}.tickets-status-chip--active{border-color:var(--accent-border);background:radial-gradient(circle at 10% 0%,rgba(255,255,255,.2),transparent 52%),var(--accent-bg);box-shadow:inset 0 1px #ffffff14,0 12px 32px #ffffff14}.tickets-status-chip--active span{color:var(--accent)}.tickets-status-chip--active i{background:var(--accent);box-shadow:0 0 0 4px #ffffff1f,0 0 18px #fff6}.tickets-filter-card .ant-form-item{margin-bottom:0}.tickets-filter-card .ant-picker{width:100%}.tickets-filter-card .ant-form-item-label{padding-bottom:5px}.tickets-filter-card .ant-form-item-label>label{color:var(--text-muted)!important;font-size:11px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.tickets-filter-workbench{display:grid;grid-template-columns:minmax(300px,.95fr) minmax(480px,1.55fr) 210px;gap:12px;align-items:stretch}.tickets-filter-group,.tickets-filter-aside{border:1px solid rgba(255,255,255,.08);border-radius:20px;background:linear-gradient(145deg,#ffffff0f,#ffffff05);box-shadow:inset 0 1px #ffffff0e}.tickets-filter-group{padding:14px}.tickets-filter-group--search,.tickets-filter-group--period,.tickets-filter-aside{background:radial-gradient(circle at 8% 0%,rgba(255,255,255,.1),transparent 44%),linear-gradient(145deg,#ffffff0f,#ffffff05)}.tickets-filter-group--search{grid-column:1;grid-row:1}.tickets-filter-group--routing{grid-column:2;grid-row:1}.tickets-filter-group--people{grid-column:2 / 4;grid-row:2}.tickets-filter-group--period{grid-column:1;grid-row:2}.tickets-filter-aside{grid-column:3;grid-row:1;align-self:start;display:grid;gap:10px;padding:12px}.tickets-filter-actions{display:grid;gap:9px}.tickets-filter-group-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.tickets-filter-group-head>.anticon{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:1px solid rgba(255,255,255,.08);border-radius:12px;color:var(--accent);background:#08080b57}.tickets-filter-group-head strong{display:block;color:var(--text-primary);font-size:13px;line-height:1.15}.tickets-filter-group-head small{display:block;margin-top:2px;color:var(--text-muted);font-size:11px}.tickets-filter-grid{display:grid;gap:10px}.tickets-filter-grid--three{grid-template-columns:repeat(3,minmax(0,1fr))}.tickets-filter-grid--two{grid-template-columns:repeat(2,minmax(0,1fr))}.tickets-mini-health{display:flex;flex-direction:column;justify-content:center;min-height:78px;padding:12px;border:1px solid rgba(255,255,255,.18);border-radius:15px;background:radial-gradient(circle at 20% 0%,rgba(255,255,255,.16),transparent 48%),#08080b47}.tickets-mini-health span{color:var(--text-muted);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase}.tickets-mini-health strong{color:var(--text-primary);font-size:24px;line-height:1.2}.tickets-filter-aside .ant-btn{height:38px;font-weight:800}.tickets-table-card .ant-table-wrapper{margin:16px -4px 0}.tickets-table-card .ant-table,.tickets-table-card .ant-table-container,.tickets-table-card .ant-table-content{background:transparent!important}.tickets-table-card .ant-table-container{overflow:visible;border:0;box-shadow:none}.tickets-table-card .ant-table table{border-collapse:separate!important;border-spacing:0 5px!important}.tickets-table-card .ant-table-thead>tr>th{padding:11px 16px!important;border-top:1px solid rgba(255,255,255,.07)!important;border-bottom:1px solid rgba(255,255,255,.055)!important;background:linear-gradient(180deg,#111827c7,#090c12b8)!important;color:var(--text-muted)!important;font-size:10px;font-weight:850!important;letter-spacing:.08em;text-transform:uppercase}.tickets-table-card .ant-table-thead>tr>th:first-child{border-left:1px solid rgba(255,255,255,.07)!important;border-radius:16px 0 0 16px}.tickets-table-card .ant-table-thead>tr>th:last-child{border-right:1px solid rgba(255,255,255,.07)!important;border-radius:0 16px 16px 0}.tickets-table-card .ant-table-thead>tr>th:not(:first-child){border-left:1px solid rgba(255,255,255,.032)!important;background:linear-gradient(90deg,rgba(125,211,252,.045),transparent 34px),linear-gradient(180deg,#111827c7,#090c12b8)!important}.tickets-table-card .ant-table-column-sorters{padding:0!important}.tickets-table-card .ant-table-tbody>tr>td{padding:7px 12px!important;border-top:1px solid rgba(255,255,255,.075)!important;border-bottom:1px solid rgba(255,255,255,.075)!important;border-left:0!important;border-right:0!important;background:#090c12eb!important;vertical-align:middle}.tickets-table-card .ant-table-tbody>tr>td:first-child{border-left:1px solid rgba(255,255,255,.075)!important;border-radius:14px 0 0 14px;background:#090c12eb!important}.tickets-table-card .ant-table-tbody>tr>td:last-child{border-right:1px solid rgba(255,255,255,.075)!important;border-radius:0 14px 14px 0;background:#090c12eb!important}.tickets-table-card .ant-table-tbody>tr>td:not(:first-child){border-left:1px solid rgba(255,255,255,.028)!important;background:linear-gradient(90deg,#7dd3fc0a,#090c12eb 34px)!important}.tickets-cockpit-row td{transition:background .16s ease,border-color .16s ease,box-shadow .16s ease}.tickets-cockpit-row:hover td{border-color:#ffffff38!important;background:#0b0f16f5!important}.tickets-cockpit-row:hover td:not(:first-child){background:linear-gradient(90deg,#ffffff0d,#0b0f16f5 34px)!important}.tickets-cockpit-row--closed{opacity:.72}.tickets-cockpit-row--critical td:first-child{box-shadow:inset 4px 0 0 var(--danger),-10px 0 34px #fb718514}.tickets-cockpit-row--high td:first-child{box-shadow:inset 4px 0 0 var(--accent),-10px 0 34px #ffffff12}.tickets-work-ticket{display:grid;grid-template-columns:auto minmax(140px,1fr) minmax(110px,.58fr);align-items:center;gap:8px;min-width:0;min-height:34px}.tickets-work-title-row{display:flex;align-items:center;gap:6px;min-width:0;white-space:nowrap}.tickets-work-live{display:inline-flex;align-items:center;gap:5px;height:20px;padding:0 7px;border:1px solid rgba(255,255,255,.08);border-radius:999px;background:#08080b42;color:var(--text-muted);font-size:9px;font-weight:850;letter-spacing:.06em;text-transform:uppercase}.tickets-work-live i{width:6px;height:6px;border-radius:50%;background:#ffffff47}.tickets-work-live--active{border-color:#ffffff3d;color:var(--accent);background:#ffffff17}.tickets-work-live--active i{background:var(--accent);box-shadow:0 0 12px #ffffff8c}.tickets-work-title{display:block;max-width:100%;margin:0;color:var(--text-primary)!important;font-size:13px;font-weight:780;letter-spacing:-.01em;line-height:1.2;white-space:nowrap}.tickets-work-description{margin:-2px 0 0!important;color:var(--text-muted)!important;font-size:12px;line-height:1.4}.tickets-work-context{display:flex;align-items:center;flex-wrap:nowrap;gap:5px;min-width:0;overflow:hidden}.tickets-work-context span{display:inline-flex;align-items:center;max-width:118px;overflow:hidden;color:var(--text-secondary);font-size:10px;font-weight:650;text-overflow:ellipsis;white-space:nowrap}.tickets-work-context span:not(:first-child):before{content:"";width:4px;height:4px;margin-right:5px;border-radius:50%;background:#ffffff47}.tickets-work-status{display:flex;align-items:center;gap:8px;white-space:nowrap}.tickets-work-sla{display:inline-flex;align-items:center;gap:6px;min-height:24px;padding:3px 7px;border:1px solid var(--border-color);border-radius:999px;background:#ffffff06;color:var(--text-secondary);font-size:11px;font-weight:750}.tickets-work-sla 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